Hotchkiss Insurance Agency (HIA) has over 30 years of experience navigating through the confusing maze of options and coverages available from the nation's leading insurance companies. We design strong yet cost-effective insurance programs that specifically address the needs of our business customers.
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HIA programs are currently endorsed by the Texas Association of Builders (TAB), Texas Nursery and Landscape Association (TNLA), Texas Restaurant Association (TRA), Texas Turf Irrigators Association (TTIA) and numerous other statewide and local associations and subchapters.
Some of the specialty insurance programs we've designed serve the following business sectors:
Affiliated Member & Franchise Organizations
Churches & Religious Institutions
Contractors: General, Concrete, Electrical Contractor, Remodeling
Home Building: Builders, Contractors, Subcontractors & Industry Suppliers
Manufacturing
Private Schools & Education
Retail
Restaurants & Hotels
Technology
Texas Green Industry: Landscaping & Irrigation Contractors, Retailers & Suppliers
What makes us unique? HIA business specialists work exclusively within their area of expertise. This focus gives them the industry background they need to effectively manage your total cost of risk. Our program specialists are dedicated to understanding your business environment and knowing as much as possible about your specific business organization. Through discussions with your management team, as a Trusted Choice® independent agency, we’ll access many of the nation’s leading insurance companies to provide all the coverage your business needs in one strong yet cost-effective solution tailored specifically for your business. Some of our program services include:
Claims Cost Control The most valuable cost-component of a business cost-of-insurance is how effectively claims are handled. The effective handling of claims not only involves quick investigation and resolution of claims where appropriate, but more importantly, it involves the proper management of reserves on outstanding claims and the adjuster’s oversight to assure that every open claim has a well documented and executed case closure plan. HIA's claims department acts as a liaison between the insurance companies and our clients.
Loss Prevention Services In some industries, statistics have shown that over 90% of all employee and guest injuries, theft losses and fires are preventable. The key to preventing each type of loss is to assess the client’s exposure to each loss-type. Our program specialists will help you evaluate existing loss prevention programs, conduct an in-depth analysis of historical losses and develop specific recommendations for program improvement where appropriate.
Ongoing Cost Review and Program Analysis Each year HIA program customers can expect a thorough review of their insurance program. This assures program members that the carriers and rates extended to date and in the future remain competitive and that the program overall remains highly cost-effective.
Day-to-Day Personal Service Multi-location business organizations appreciate our dedicated account managers and the many customer friendly service options we make available. Some of the options include audit assistance, an expedited return premium process, fast track processing for the addition of new locations, online certificate request system and InScope, our highly advanced customer self-service tool.
Advanced Customer Service Technology HIA invests heavily in technology to make sure customers have the resources needed to manage day-to day service transactions efficiently and easily. Seamlessly integrated with our database, accessed via the HIA Web site, HIA's InScope is a secure service interface accessible 24/7.
InScope is a web-based customer self-service interface that allows us to securely extend critical information and services directly from our agency management systems to our customers. This includes policy/agency information, claims status, billing status, coverage information and account activity. InScope also allows the insured to print or fax auto ID cards or certificates of insurance. While InScope allows us to extend servicing hours, it also serves as a resource for consumers in need of policy information or proof of insurance.
All accounts established on InScope can be accessed over a secure Internet connection, any time of the day, any day of the week. The system also offers customers a measure of control over what information is accessible, who can run detailed reports, who is using the system, and how they are using it. If the InScope inquiry cannot be resolved, the customer can alert the agency with a detailed e-mail message.
For more information, please call 800-899-3750 or email sales@hiallc.com
