HIA is proud to be the endorsed service provider for the Texas Restaurant Association. We're committed to offering restaurateurs the options and coverages they need from the nation's leading insurance companies.

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What makes us unique? Our restaurant specialists work exclusively within their area of expertise...restaurants. This focus has given our professionals the industry background they need to effectively manage your total cost of risk. As a Trusted Choice® independent agency, we’ll access many of the nation’s leading insurance companies to provide all the coverage your restaurant needs in one strong yet cost-effective solution. Our programs offer owners and managers tremendous value through a number of specialized services. Some of these services include:

Claims Cost Control The most valuable cost-component of a restaurant's cost-of-insurance is how effectively claims are handled.  The effective handling of claims not only involves quick investigation and resolution of claims where appropriate, but more importantly, it involves the proper management of reserves on outstanding claims and the adjuster’s oversight to assure that every open claim has a well documented and executed case closure plan. HIA's claims department acts as a liaison between the insurance companies and our clients.

Loss Prevention Services Restaurant industry statistics have shown that over 90% of all employee and guest injuries, theft losses and fires are preventable.  The key to preventing each type of loss is to assess the client’s exposure to each loss-type. Our program specialists will help you evaluate existing loss prevention programs, conduct an in-depth analysis of historical losses and develop specific recommendations for program improvement where appropriate.

Day-to-Day Personal Service Multi-location restaurant groups appreciate our dedicated account managers and the many customer friendly service options HIA makes available. Some of the options include assistance in providing per location premium allocations for down payments as well as monthly payments whether financed or direct bill, audit assistance, an expedited return premium process, fast track processing for the addition of new locations, online certificate request system and InScope, our highly advanced customer self-service tool.

Technology HIA invests heavily in technology to make sure customers have the resources needed to manage day-to day service transactions efficiently and easily. Seamlessly integrated with our database, accessed via the HIA Web site, HIA's InScope is a secure service interface accessible 24/7.

InScope is a web-based customer self-service interface that allows us to securely extend critical information and services directly from our agency management systems to our customers. This includes policy/agency information, claims status, billing status, coverage information and account activity. InScope also allows the insured to print or fax auto ID cards or certificates of insurance. While InScope allows us to extend servicing hours, it also serves as a resource for consumers in need of policy information or proof of insurance.

All accounts established on InScope can be accessed over a secure Internet connection, any time of the day, any day of the week. The system also offers customers a measure of control over what information is accessible, who can run detailed reports, who is using the system, and how they are using it. If the InScope inquiry cannot be resolved, the customer can alert the agency with a detailed e-mail message.

For more information please call 866-959-2525. To speak with Jessica Goehring, our TRA Restaurant Insurance Program representative, please call 972-512-7718 or email jagoehring@hiallc.com